OpenText incident

ETP Link Protection wrap URL are not loading correctly

Minor Resolved View vendor source →

OpenText experienced a minor incident on June 1, 2026 affecting Zix Threat Protection - Email Threat Protection, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2026, 03:02 PM UTC
Resolved
Jun 01, 2026, 06:11 PM UTC
Duration
3h 9m
Detected by Pingoru
Jun 01, 2026, 03:02 PM UTC

Affected components

Zix Threat Protection - Email Threat Protection

Update timeline

  1. identified Jun 01, 2026, 03:02 PM UTC

    We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible. Incident #:IM3936734

  2. identified Jun 01, 2026, 04:15 PM UTC

    We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution. Incident #:IM3936734

  3. monitoring Jun 01, 2026, 05:10 PM UTC

    We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved. Incident #:IM3936734

  4. resolved Jun 01, 2026, 06:11 PM UTC

    This incident has been resolved.