OpenText incident

ETP Link Protection wrap URL are not loading correctly

Minor Ongoing View vendor source →

OpenText is currently experiencing a minor incident affecting Zix Threat Protection - Email Threat Protection, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 01, 2026, 03:02 PM UTC
Resolved
Ongoing
Duration
● 2h 20m
Detected by Pingoru
Jun 01, 2026, 03:02 PM UTC

Affected components

Zix Threat Protection - Email Threat Protection

Update timeline

  1. identified Jun 01, 2026, 03:02 PM UTC

    We have identified and issue with the ETP Link Protection service and are working to resolve this issue as soon as possible. Incident #:IM3936734

  2. identified Jun 01, 2026, 04:15 PM UTC

    We have identified the issue and are working with our engineering team to resolve the issue. We are seeing sporadic failures of our Link Protection and are continuing to work towards a resolution. Incident #:IM3936734

  3. monitoring Jun 01, 2026, 05:10 PM UTC

    We have deployed a hotfix and are seeing improvements in the Link Protection scanning completing. We are currently monitoring to ensure the issue is fully reesolved. Incident #:IM3936734