OpenText incident

Core Messaging Europe was experiencing service degradation

Notice Resolved View vendor source →

OpenText experienced a notice incident on May 28, 2026 affecting Core Messaging Data Sovereignty and Core Messaging - Email and 1 more component, lasting 3d 14h. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 02:03 PM UTC
Resolved
Jun 01, 2026, 04:03 AM UTC
Duration
3d 14h
Detected by Pingoru
May 28, 2026, 02:03 PM UTC

Affected components

Core Messaging Data SovereigntyCore Messaging - EmailCore Messaging - SMSCore Messaging - VoiceMyPortal

Update timeline

  1. investigating May 28, 2026, 02:03 PM UTC

    The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421

  2. investigating May 28, 2026, 03:02 PM UTC

    The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421

  3. investigating May 28, 2026, 04:01 PM UTC

    The following services are experiencing service unavailability. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421

  4. investigating May 28, 2026, 07:20 PM UTC

    The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The impact statement has been updated from service unavailability to service degradation. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421

  5. investigating May 28, 2026, 10:00 PM UTC

    The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421

  6. investigating May 29, 2026, 02:55 AM UTC

    The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421

  7. investigating May 29, 2026, 08:09 AM UTC

    The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421

  8. investigating May 29, 2026, 02:00 PM UTC

    The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421

  9. investigating May 29, 2026, 08:05 PM UTC

    The following services are experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The next update for this issue will be after 24 hours or if there are significant updates, whichever comes first. Tracking Number: IM3934421

  10. monitoring May 30, 2026, 12:28 PM UTC

    The following services were experiencing service degradation. Service has been restored and monitoring is in progress. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal The next update for this issue will be on Monday at 1:00 PM GMT, whichever comes first. Tracking Number: IM3934421

  11. resolved Jun 01, 2026, 04:03 AM UTC

    The following services were experiencing service degradation. The issue is now resolved. We appreciate your patience. - Core Messaging Data Sovereignty - Core Messaging - Email - Core Messaging - SMS - Core Messaging - Voice - MyPortal Tracking Number: IM3934421