OpenText experienced a major incident on May 8, 2026 affecting Zix Threat Protection - Zix Protect, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Zix Threat Protection - Zix Protect
Update timeline
- investigating May 08, 2026, 04:03 PM UTC
We are currently investigating an issue in which our Link Protection for our Zix Protect filtering is failing on the URL scanning. We will update this status once we have more information. Incident #: IM3923012
- resolved May 08, 2026, 05:08 PM UTC
We have confirmed a deployed fix on this has rectified this issue. We apologize for the inconvenience caused. Incident #: IM3923012