OpenGamma Outage History
OpenGamma is up right nowPingoru has recorded 45 incidents for OpenGamma: 44 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 136 of 720 (19%) |
| May 2026 | 7 | 0 of 744 (0%) |
| June 2026 | 6 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 30 of 744 (4%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 525 (0%) |
Incidents, newest first
Minor August 27, 2026 ICE Market Data Late for COB 26/08/2026 7h 32m
Started Aug 27, 2026, 07:34 AM UTC· resolved Aug 27, 2026, 03:06 PM UTC
- investigating Aug 27, 2026, 07:34 AM UTC
Status: We are experiencing a delay in ICE IRM2 market data for COB 26/08/2026 - Actively working to resolve Impact: ICE IRM2 reverted to calculations using T-2 market data (COB 25/08/2026)
- resolved Aug 27, 2026, 03:06 PM UTC
Resolved: ICE IRM2 market data for COB 26 August is now fully available. All data has been validated and services are operating normally.
Minor August 26, 2026 CME Calculation Issues 22h 52m CME
Started Aug 26, 2026, 11:50 AM UTC· resolved Aug 27, 2026, 10:43 AM UTC
- investigating Aug 26, 2026, 11:50 AM UTC
We have identified an issue with CME calculations and we are urgently working on identifying the root cause. We will keep this page updated. Impact: No results or 0's returned in outputs
- identified Aug 26, 2026, 03:04 PM UTC
Status: Impacted calculation re-runs now in progress using latest functioning market data valuation date. Problem: We've identified the issue to be originating from CME market data files for valuation date 25/08/2026. Fix: CME SPAN2 calculations have been reverted to running on valuation date 24/08/2026 market data.
- monitoring Aug 27, 2026, 07:41 AM UTC
Update: Valuation date 26/08/2026 market data confirmed not affected - We are actively out to CME to resolve val date 25/08/2026 Status: CME SPAN2 calculations for COB 25/08/2026 ran on valuation date 24/08/2026 market data Problem: Issue with CME market data files for valuation date 25/08/2026.
- resolved Aug 27, 2026, 10:43 AM UTC
Resolved: Workaround implemented allowing for successful margin calculation.
Minor August 12, 2026 CME CORE Margin API issues impacting cross margin optimisation services 3h 10m CME
Started Aug 12, 2026, 07:49 AM UTC· resolved Aug 12, 2026, 11:00 AM UTC
- investigating Aug 12, 2026, 07:49 AM UTC
Status: We have identified an issue with the CME CORE Margin API and we are urgently working on identifying the root cause. We will keep this page updated. Problem/Impact: We query the CME CORE Margin API directly for our cross margin optimisation, used across What If Trades, Rebalance, and CME optimisation reporting. We are receiving back bad requests, resulting in no cross margin optimisation at this time.
- investigating Aug 12, 2026, 08:53 AM UTC
Status: We have identified an issue with the CME CORE Margin API and we are urgently working on identifying the root cause. We will keep this page updated. Problem/Impact: We query the CME CORE Margin API directly for our cross margin optimisation, used across What If Trades, Rebalance, and CME optimisation reporting. We are receiving back bad requests, resulting in no cross margin optimisation at this time. Update: CME have published a circular confirming they are aware of an outage impacting their CME CORE API service and they are investigating.
- resolved Aug 12, 2026, 11:00 AM UTC
Status: We have confirmed that the underlying issue is now resolved. This incident is now closed. Cause: This was a CME outage which appeared driven by recent maintenance work on their side.
Minor June 26, 2026 LCH IRS and SIMM Market Data Issue COB June 25th –
Started Jun 26, 2026, 08:42 AM UTC· resolved Jun 26, 2026, 08:42 AM UTC
- investigating Jun 26, 2026, 07:28 AM UTC
Problem/Impact: We have identified an issue with processing market data for LCH IRS and SIMM calculations for COB June 25th. Calculations in the interim will be falling back to COB June 24th market data. We will confirm here as soon as we have a further update.
- resolved Jun 26, 2026, 08:42 AM UTC
The market data for COB June 25th has been processed and the latest valuation date is now available for the LCH and SIMM calculators.
Minor June 25, 2026 LCH IRS and SIMM Market Data Issue COB June 24th –
Started Jun 25, 2026, 08:33 AM UTC· resolved Jun 25, 2026, 08:33 AM UTC
- investigating Jun 25, 2026, 07:28 AM UTC
Status: We have identified an issue with processing market data for LCH IRS and SIMM calculations for COB June 24th. Calculations in the interim will be falling back to COB June 23rd market data. We will confirm here as soon as we have a further update.
- resolved Jun 25, 2026, 08:33 AM UTC
Status: The market data for COB June 24th has been processed and the latest valuation date is now available for the LCH and SIMM calculators.
Minor June 25, 2026 Eurex & LCH Delayed Market Data COB June 17th –
Started Jun 25, 2026, 07:30 AM UTC· resolved Jun 25, 2026, 07:30 AM UTC
- identified Jun 18, 2026, 06:30 AM UTC
Status: We have identified an issue with missing market data impacting Eurex and LCH calculators. This will mean Eurex and LCH calculations will be falling back to COB June 16th data. We will update this page as soon as there is further information.
- resolved Jun 25, 2026, 07:30 AM UTC
Status: Market data for COB June 17th is available for Eurex and LCH calculations.
Minor June 18, 2026 Delay in calculation completion – Track - Accounts, What-If - Risk, What-If - Trades, Track - Change and 25 more
Started Jun 18, 2026, 02:06 PM UTC· resolved Jun 18, 2026, 02:06 PM UTC
- identified Jun 18, 2026, 08:39 AM UTC
Status: We have identified an issue with a subset of this mornings calculations and we are actively working on a fix Impact: Some calculation results and reporting may be delayed Updates to follow
- monitoring Jun 18, 2026, 09:44 AM UTC
Status: Root cause identified and a fix is out - Impacted calculations are being reprocessed Impact: Delay in calculation outputs and reporting Please contact [email protected] if you see any reporting missing
- resolved Jun 18, 2026, 02:06 PM UTC
Status: Issue resolved If any reporting is missing, please contact [email protected]
Minor June 16, 2026 Eurex Market Data Processing Delay COB June 15th – Eurex, Eurex
Started Jun 16, 2026, 07:00 AM UTC· resolved Jun 16, 2026, 07:00 AM UTC
- identified Jun 16, 2026, 06:33 AM UTC
Status: There was a delay in receiving some Eurex market data required for COB June 15th, which means the calculator will be falling back to COB June 12th this morning. However, we have now received the necessary data and this data should be processed in the next half hour. Will provide an update here as soon as this is complete.
- resolved Jun 16, 2026, 07:00 AM UTC
Status: We have finished processing the latest market data and COB June 15th is now available on the Eurex calculator.
Minor June 5, 2026 Calculations Stuck Running or Failing – Track - Accounts, What-If - Risk, What-If - Trades, Track - Change and 33 more
Started Jun 05, 2026, 04:02 PM UTC· resolved Jun 05, 2026, 04:02 PM UTC
- identified Jun 04, 2026, 09:39 AM UTC
Status: We have identified an issue with some early calculations today across the platform and are urgently working resolve the issue Problem/Impact: Calculations may be delayed
- monitoring Jun 04, 2026, 04:03 PM UTC
Status: The issue reported earlier has been identified and resolved. Impacted calculations have been re-run and we are currently monitoring to ensure there are no further issues.
- resolved Jun 05, 2026, 04:02 PM UTC
The issue has now been resolved.
Minor May 28, 2026 CME SPAN 2 market data errors – CME, CME
Started May 28, 2026, 12:19 PM UTC· resolved May 28, 2026, 12:19 PM UTC
- investigating May 28, 2026, 10:40 AM UTC
Status: We have identified an issue with CME SPAN 2 market data and we are urgently working on identifying the root cause. Problem/Impact: This is impacting calculations which use CME SPAN 2 data meaning errors are being thrown and "0" IM results are being returned. This appears to be impacting calculations that have ran later in the morning today. Once resolved, any impacted calculations can be re-run.
- resolved May 28, 2026, 12:19 PM UTC
Status: We identified an issue with CME SPAN 2 market data which has now been resolved. Problem/Impact: This was impacting calculations using CME SPAN 2 data meaning that calculation errors were thrown and "0" IM was calculated. Impacted calculations have now been re-run after the resolution. Cause: We identified and resolved an issue in our data processing workflow that could intermittently affect the consistency of data being retrieved. We are implementing an improvement to ensure that repeated processing runs remain stable and continue to produce reliable results going forward.
Minor May 28, 2026 CME Cross Margin Savings Reports Showing Incorrect “0” Values – CME, CME
Started May 28, 2026, 10:08 AM UTC· resolved May 28, 2026, 10:08 AM UTC
- investigating May 27, 2026, 09:15 AM UTC
Status: We have identified an issue with CME Cross Margin savings reports this morning and we are working on identifying the root cause. We will provide further updates ASAP. Problem/Impact: We are currently experiencing issues retrieving the necessary data from CME Core to accurately calculate CME cross margin savings. As a result OpenGamma published CME Cross Margin savings reports are incorrectly displaying "0" savings figures. Our Product Delivery team is currently investigating.
- resolved May 28, 2026, 10:08 AM UTC
Status: We have confirmed that the underlying issue is now resolved as of EOD 27th May.
Minor May 15, 2026 UI Screen and API Functionality Not Loading – Access and Authentication, Access and Authentication
Started May 15, 2026, 11:30 AM UTC· resolved May 15, 2026, 11:30 AM UTC
- investigating May 15, 2026, 11:05 AM UTC
Status: We have identified an issue preventing our UI screen functionality from loading and causing a failure when connecting to our APIs. Our dev team is urgently investigating and we will provide an update here as soon as possible.
- resolved May 15, 2026, 11:30 AM UTC
Status: Our dev team has identified the issue and a fix has been made to address the problem. UI screens in the OpenGamma platform are now loading and the OpenGamma APIs should be functioning as expected now.
Minor May 13, 2026 CME market data issue related to new CME contracts – CME, CME
Started May 13, 2026, 09:07 PM UTC· resolved May 13, 2026, 09:07 PM UTC
- identified May 13, 2026, 08:35 AM UTC
Status: We have identified a CME issue related to market data for new CME contracts. Our Product team has identified a fix which will be implemented to resolve the issue. Problem/Impact: CME data will default to T-2 as a result. Once the fix is implemented, any calculations with T-2 data can be re-run to refresh the results.
- resolved May 13, 2026, 09:07 PM UTC
Status: We have confirmed that the underlying issue is now resolved. This incident is now closed.
Minor May 7, 2026 ICE IRM2 Market Data Processing Delay –
Started May 07, 2026, 09:55 AM UTC· resolved May 07, 2026, 09:55 AM UTC
- investigating May 07, 2026, 06:49 AM UTC
Status: Under Investigation Problem/Impact: Currently ICE IRM2 calculations are not available for CoB 6th May 2026. Other valuation dates are unaffected.
- resolved May 07, 2026, 09:55 AM UTC
Status: Resolved Please contact [email protected] for any reruns on impacted calculations
Minor May 7, 2026 NASDAQ Market Data Processing Issue – Nasdaq OMX, Nasdaq OMX
Started May 07, 2026, 09:54 AM UTC· resolved May 07, 2026, 09:54 AM UTC
- investigating May 06, 2026, 07:25 AM UTC
Status: Under investigation Problem/Impact: Early calculation results possibly impacted - TBC
- resolved May 07, 2026, 09:54 AM UTC
Status: Resolved
Minor May 1, 2026 LCH Market Data Outage –
Started May 01, 2026, 11:09 AM UTC· resolved May 01, 2026, 11:09 AM UTC
- investigating Apr 30, 2026, 10:47 AM UTC
Status: We have identified an issue with LCH market data today - Working actively to resolve Impact: Calculation accuracy
- resolved May 01, 2026, 11:09 AM UTC
Status: Resolved Problem/Impact: LCH Calculations returning 0's or unexpected results Cause: Change on LCH side publishing Market Data files Solution: OpenGamma adjusted LCH Market Data file consumption logic
Minor April 24, 2026 Delayed scheduled calculations – Track - Accounts, What-If - Risk, What-If - Trades, Track - Change and 33 more
Started Apr 24, 2026, 01:14 PM UTC· resolved Apr 24, 2026, 01:14 PM UTC
- investigating Apr 24, 2026, 11:23 AM UTC
Status: e.g. We have identified an issue with our scheduled calculations and we are urgently working on identifying the root cause. We will keep this page updated. Problem/Impact: Some scheduled calculations that kicked off from around 10am London are stuck in "running" status.
- resolved Apr 24, 2026, 01:14 PM UTC
Status: We have confirmed that the underlying issue is now resolved and that all stuck calculations have been retriggered around 50mins ago. BAU service is restored. This incident is now closed.
Minor April 21, 2026 LCH Calculations Failing COB April 20th –
Started Apr 21, 2026, 09:23 AM UTC· resolved Apr 21, 2026, 09:23 AM UTC
- investigating Apr 21, 2026, 07:52 AM UTC
Status: We have identified an issue that is causing LCH calculations to fail for COB April 20th. Our dev team is urgently investigating and we will provide an update here as soon as possible.
- resolved Apr 21, 2026, 09:23 AM UTC
Status: We have confirmed that the underlying issue is now resolved. This incident is now closed. Problem/Impact: LCH calculations for COB April 20th were failing to calculate IM. Cause: We identified an issue with missing market data. Solution: LCH market data has been reprocessed and impacted calculations have all been retriggered now for the latest valuation date.
Minor April 20, 2026 Late ICE Market Data –
Started Apr 20, 2026, 02:03 PM UTC· resolved Apr 20, 2026, 02:03 PM UTC
- identified Apr 15, 2026, 08:12 AM UTC
Status: ICE Market Data was made available late by the CCP today, which impacted any calculations triggered before 06:30 AM. Affected runs were processed on T-2 data rather than the most recent market data. Calculations initiated after 06:30 AM completed successfully using the latest available market data. If you require a rerun of any impacted calculations, please contact us at [email protected]: mailto:[email protected] and we will prioritise your request..
- resolved Apr 20, 2026, 02:03 PM UTC
Issue Resolved
Minor April 10, 2026 CME ETD IM attribution calculations – CME, CME
Started Apr 10, 2026, 01:52 PM UTC· resolved Apr 10, 2026, 01:52 PM UTC
- identified Apr 10, 2026, 09:23 AM UTC
Status: We have identified an issue causing CME ETD IM results to return a 0 value for COB dates 8th and 9th. This is related to a memory issue which has been investigated and appears to now be resolved. We re-running calculations for the impacted dates. Problem/Impact: IM for CME ETD positions calculated by OpenGamma for COB 8th and 9th may be incorrect. These should be corrected in calculation re-runs.
- resolved Apr 10, 2026, 01:52 PM UTC
Status: The earlier issue with CME ETD calculations has been resolved and re-runs have corrected the initial issue.
Minor April 2, 2026 OGP Calculation Performance Degraded – Treasury Call Management - Workflows, CFaR - Stressed Margin, CFaR - Stressed Margin, Treasury Call Management - Workflows
Started Apr 02, 2026, 03:22 PM UTC· resolved Apr 02, 2026, 03:22 PM UTC
- identified Apr 02, 2026, 01:35 PM UTC
Status: Root cause identified, working on a resolution. Problem/Impact: Some OGP calculations may be failing to complete
- monitoring Apr 02, 2026, 02:26 PM UTC
Status: Fix released, rerunning impacted calculations Problem/Impact: OGP calculations failing to complete
- resolved Apr 02, 2026, 03:22 PM UTC
Status: Issue now resolved - Some calculation may still be rerunning. Please contact OG Support at [email protected] if you see any issues with COB 1st Apr calculations.
Minor March 24, 2026 CME Direct issue impacting OpenGamma margin calculations – What-If - Trades, Forecast - T+1
Started Mar 24, 2026, 06:54 PM UTC· resolved Mar 24, 2026, 06:54 PM UTC
- investigating Mar 24, 2026, 05:42 PM UTC
Status: We have identified an issue with CME Direct and our Dev team is urgently working on a resolution. We will provide further updates on this page where necessary. Problem/Impact: The issue with CME Direct is preventing OpenGamma calculations from running. This appears to have been occurring since 3pm this afternoon (UK time) and we are aware of it impacting our WhatIf and Forecast modules. Others calculations may also be impacted
- resolved Mar 24, 2026, 06:54 PM UTC
Status: We have confirmed that the issue is now resolved. This incident is now closed. Problem/Impact: Calculations with CME Direct were stuck in progress and unable to complete. This was impacting calculations in the What If Trades screen as well. Solution: A recent change was identified to have caused the issue and has been rolled back by our dev team. Impacted calculations have been rerun and What If server instances restarted.
Minor March 12, 2026 OGP UI Access Disrupted – Access and Authentication
Started Mar 12, 2026, 05:22 PM UTC· resolved Mar 12, 2026, 05:22 PM UTC
- investigating Mar 12, 2026, 05:13 PM UTC
OGP/OGT UI access is currently disrupted, we are actively investigating root cause and remediation.
- monitoring Mar 12, 2026, 05:21 PM UTC
Update: Service restored Fix Status: Live
- resolved Mar 12, 2026, 05:22 PM UTC
Access on OGP has been fully restored and is functioning as expected.
Minor March 12, 2026 ICE IRM2 late market data files impacting morning calculations –
Started Mar 12, 2026, 05:18 PM UTC· resolved Mar 12, 2026, 05:18 PM UTC
- monitoring Mar 12, 2026, 08:15 AM UTC
Status: We received ICE IRM2 market data files later than normal this morning. The files have been received and were calibrated around 6.45am. Impacted calculations will be re-run to reflected the updated data. Problem/Impact: Morning calculations will have kicked off defaulting to T-2 data for the impacted IRM2 contracts. As a result IM figures will not be reflective of the latest ICE IRMS2 market data.
- resolved Mar 12, 2026, 05:18 PM UTC
ICE Market Data issue resolved
Minor March 10, 2026 Late ICE IRM2 market data publication –
Started Mar 10, 2026, 06:17 PM UTC· resolved Mar 10, 2026, 06:17 PM UTC
- monitoring Mar 10, 2026, 11:17 AM UTC
Status: We have received ICE IRM2 market data files late this morning which has impacted the figures produced in our morning calculations. The file has now been received and we are re-running morning calculations again. Problem/Impact: ICE data in morning calculations has defaulted to T-2, so figures will not be reflective of latest market data. We are re-running calculations again to correct this which should resolve the issue and bring figures back in line.
- resolved Mar 10, 2026, 06:17 PM UTC
Status: e.g. We have confirmed that the underlying issue is now resolved. This incident is now closed. Problem/Impact: [Describe what isn't working as expected and what the problem affects - be specific about the kind of problematic behaviour(s) clients will see if they are affected, and what determines whether they'd be affected or not] [IMPORTANT: Clarify if there is any persistent impact of the incident - e.g. if we have not received the necessary market data to re-run calculations for a given valuation date and historical calculation accuracy may still be affected] Cause: [Give a general explanation of what caused the issue e.g. a recent code change, missing or stale market data - avoid using internal OpenGamma jargon and don't provide unnecessary/meaningless detail] Solution: [Give a general explanation of how we resolved the issue (avoiding jargon/too much detail) and how robust the solution is - where possible, provide assurance that the problem will not resurface]