OpenCRM Outage History
OpenCRM is up right nowPingoru has recorded 21 incidents for OpenCRM: 14 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 202 of 720 (28%) |
| May 2026 | 0 | 167 of 744 (22%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 115 of 744 (15%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 3 | 16 of 524 (3%) |
Incidents, newest first
Major October 21, 2026 OpenCRM website - intentionally taken offline 8h 24m
Started Oct 21, 2026, 10:03 PM UTC· resolved Oct 22, 2026, 06:28 AM UTC
- identified Oct 21, 2026, 10:03 PM UTC
We are taking our website, opencrm.co.uk, offline while we apply patches. This is a precaution as part of our response to the PHP issue. We will bring the site back as soon as the patching is complete and we are satisfied it is safe to do so. Our technical team continues to work on this. We will post a further update when the situation moves on materially.
- resolved Oct 22, 2026, 06:28 AM UTC
Website update: opencrm.co.uk is back online. Thank you for your patience while we completed our security work. Your CRM is not affected by this, and if you have any questions, please contact our support team.
Major October 21, 2026 PHP vulnerabilities (PHP2Shell) 13h 52m
Started Oct 21, 2026, 04:22 PM UTC· resolved Oct 22, 2026, 06:14 AM UTC
- investigating Oct 21, 2026, 04:22 PM UTC
Today two critical security vulnerabilities, known as "PHP2Shell", were disclosed in PHP, the programming language used by a large proportion of websites and web applications worldwide, including our platform. We want to let you know what we have done in response. What we have done - Applied protective measures across our hosting platform, following the guidance published by the PHP security team. - Introduced additional filtering of incoming requests to block the known methods of attack. - Put enhanced security monitoring in place to detect and respond quickly to any suspicious activity. What happens next We are preparing and testing an updated version of PHP containing the official security fix, and will roll it out across the platform once testing is complete. We do not expect this to cause any disruption to your service. Your data We have seen no indication that customer data has been accessed or affected. Our review is continuing, and we will contact you directly if that changes. Do I need to do anything? No action is required from you. If you use our API, web forms or other integrations notice anything not working as expected, please contact our support team at [email protected] or via our live chat so we can help straight away. We will send a further update once the updated PHP has been fully rolled out.
- investigating Oct 21, 2026, 05:24 PM UTC
Our telephones remain open in case anyone needs to speak with us, normal number press 2 for support. We will be available until 19:30 UK time.
- investigating Oct 21, 2026, 07:22 PM UTC
We continue working on this issue. Our technical team is testing the fix and will deploy it once testing is complete. In the meantime, mitigating rules remain in place on our servers. We will post a further update when the situation changes materially.
- investigating Oct 21, 2026, 10:09 PM UTC
We are still working on this issue. Our technical team is testing the fix and will deploy it once testing is complete. Mitigating rules remain in place on our servers, and our website, opencrm.co.uk, remains offline while patches are applied. We will post a further update when the situation moves on materially.
- investigating Oct 21, 2026, 11:17 PM UTC
The patches are in, our scans are clean, and testing has passed. We are continuing to monitor as the incident recovers. This was an out-of-band update, so please let us know if anything doesn’t work as it should. This applies especially if you have custom development work, as that is where we would expect any unusual behaviour to show up first. You can raise a ticket or call us on 01748 473000 [option 2 for support]. We will post a final update once we are satisfied the incident is fully resolved. _A note for the technical team: thank you for bearing with us during this challenging time, and to those who sent encouraging messages of support, we really appreciated them._
- resolved Oct 22, 2026, 06:14 AM UTC
PHP2Shell: resolved but monitoring. Customer systems patched; no signs of attack We applied temporary protective measures on 21 October. PHP made its fixes available yesterday afternoon, and our team worked through the night to build, test and roll out a patched version to all customer systems. We removed the temporary measures once each system was patched. Our review of activity since 20 October is complete and found no signs of attack. We continue to monitor closely. No action is needed from customers. Full technical detail: https://resources.opencrm.co.uk/files/Technical%20Debrief%20-%20PHP2Shell.pdf
Major October 1, 2026 Live Chat & Knowledgebase 1h 28m
Started Oct 01, 2026, 08:14 AM UTC· resolved Oct 01, 2026, 09:43 AM UTC
- investigating Oct 01, 2026, 08:14 AM UTC
Our Live Chat and Knowledgebase are temporarily unavailable but will be back soon. We're still here though and you can get in touch via email ([email protected]) or give us a call on 01748 473000.
- resolved Oct 01, 2026, 09:43 AM UTC
This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.
Major September 17, 2026 Module functionality 2h 12m
Started Sep 17, 2026, 08:17 AM UTC· resolved Sep 17, 2026, 10:29 AM UTC
- investigating Sep 17, 2026, 08:17 AM UTC
We are currently investigating an issue affecting access/functionality of some modules of OpenCRM on a subset of customers. This includes Quotes, Opportunities and Contracts. We will post updates here as soon as they are available.
- investigating Sep 17, 2026, 08:43 AM UTC
The reported issues have been resolved on all affected customers. We are monitoring for any further issues.
- resolved Sep 17, 2026, 10:29 AM UTC
This issue is now resolved.
Major July 16, 2026 Stripo : Security Alert : reset ESP API Keys 4d 18h
Started Jul 16, 2026, 05:29 PM UTC· resolved Jul 21, 2026, 12:10 PM UTC
- investigating Jul 16, 2026, 05:29 PM UTC
This evening, Stripo sent an email 'warning' of a potential breach in the area of their system that stores API keys users have entered to connect to third-party providers, and asking people to delete those keys from the third party (OpenCRM) and issue new ones. To ensure our users do this, we have decided to delete all Stripo API keys from customer systems as a precaution. This will require you to set up the integration again with new ones. If you need assistance setting up your Stripo API keys, just get in touch with our support team via the usual channels (live chat, email, phone). There is no indication of any wider issues for OpenCRM; we have done this purely as a precaution. We have scanned customer system logs for any unusual activity, and none has been detected. [This is the email](https://resources.opencrm.co.uk/images/Stripo-Security-Incident-Announcement.png) that all Stripo customers will have already received directly from them.
- resolved Jul 21, 2026, 12:10 PM UTC
This issue is now resolved.
Minor April 23, 2026 Degraded Performance detected on status page 27d 4h Overall
Started Apr 23, 2026, 11:02 PM UTC· resolved May 21, 2026, 04:02 AM UTC
No vendor updates were posted for this incident.
Major April 22, 2026 Bulk/Campaign Email Performance Issues 1d 5h
Started Apr 22, 2026, 10:30 AM UTC· resolved Apr 23, 2026, 04:30 PM UTC
- investigating Apr 22, 2026, 10:30 AM UTC
We are currently aware of an issue regarding the speed of sending of bulk emails. This is being actively investigated and we will provide updates when they are available. Some customers may notice this when sending single/transactional emails if they are configured for all emails to go through their bulk email service.
- investigating Apr 23, 2026, 10:10 AM UTC
We believe the issue with the bulk mail service which was causing slow sending of bulk emails has now been resolved but we will continue to monitor this closely. We apologise for any inconvenience this has caused.
- resolved May 19, 2026, 08:04 AM UTC
This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.
Major April 14, 2026 Performance Affecting Issue 3h 19m
Started Apr 14, 2026, 10:10 AM UTC· resolved Apr 14, 2026, 01:29 PM UTC
- resolved Apr 14, 2026, 01:29 PM UTC
This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.
Major February 17, 2026 Issues accessing knowledgebase 39m
Started Feb 17, 2026, 02:57 PM UTC· resolved Feb 17, 2026, 03:36 PM UTC
- resolved Feb 17, 2026, 03:36 PM UTC
Our knowledgebase is now functioning normally.
Major December 10, 2025 Ideasboard on Website not showing 12m
Started Dec 10, 2025, 11:24 AM UTC· resolved Dec 10, 2025, 11:36 AM UTC
- resolved Dec 10, 2025, 11:36 AM UTC
This issue is now resolved and the Ideasboard is operating normally.
Major December 5, 2025 Cloudflare Service Outage. 11m
Started Dec 05, 2025, 09:10 AM UTC· resolved Dec 05, 2025, 09:22 AM UTC
- resolved Dec 05, 2025, 09:22 AM UTC
From Cloudflare 09:20 - This incident has been resolved.
Major November 18, 2025 Cloudflare Outage 2h 40m
Started Nov 18, 2025, 12:21 PM UTC· resolved Nov 18, 2025, 03:02 PM UTC
- resolved Nov 18, 2025, 03:02 PM UTC
Cloudflare are reporting that the issue which caused their outage is now resolved. Our live chat service which was affected is currently operating as normal, as are third party tools (like jotform) which we know were affected. We'll continue to keep an eye on this, but consider this issue to now be resolved. https://www.cloudflarestatus.com/
Major October 29, 2025 Microsoft Global Outage 8h 19m
Started Oct 29, 2025, 10:52 PM UTC· resolved Oct 30, 2025, 07:11 AM UTC
- resolved Oct 30, 2025, 07:11 AM UTC
Microsoft have published that this incident is resolved. We will monitor for the next 12 hours.
Major October 20, 2025 Global AWS Outage 7h 11m
Started Oct 20, 2025, 09:21 AM UTC· resolved Oct 20, 2025, 04:32 PM UTC
- resolved Oct 20, 2025, 04:32 PM UTC
AWS are now reporting that the issue causing the outage is resolved, and services are returning to normal.
Major September 23, 2025 Issues with Jotform offline forms on iOS 26 9d 18h
Started Sep 23, 2025, 02:52 PM UTC· resolved Oct 03, 2025, 09:07 AM UTC
- resolved Oct 03, 2025, 09:07 AM UTC
This issue is with Jotform support. If you need any assistance or work-arounds for this, please contact Jotform in the first instance though we may be able to offer some advice.
Major September 2, 2025 Delays in send and delivery of emails 28m
Started Sep 02, 2025, 09:05 AM UTC· resolved Sep 02, 2025, 09:34 AM UTC
- resolved Sep 02, 2025, 09:34 AM UTC
This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.
Major June 27, 2025 Connectivity Affecting Issue 24m
Started Jun 27, 2025, 04:11 PM UTC· resolved Jun 27, 2025, 04:35 PM UTC
- resolved Jun 27, 2025, 04:35 PM UTC
This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.
Major November 25, 2024 Exchange online and Microsoft Teams issues affecting OpenCRM 1d 23h
Started Nov 25, 2024, 11:00 AM UTC· resolved Nov 27, 2024, 10:36 AM UTC
- resolved Nov 27, 2024, 10:36 AM UTC
Microsoft are reporting that all services are back to normal. This incident is therefore closed.