OpenCRM experienced a major incident on April 22, 2026, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 22, 2026, 10:30 AM UTC
We are currently aware of an issue regarding the speed of sending of bulk emails. This is being actively investigated and we will provide updates when they are available. Some customers may notice this when sending single/transactional emails if they are configured for all emails to go through their bulk email service.
- investigating Apr 23, 2026, 10:10 AM UTC
We believe the issue with the bulk mail service which was causing slow sending of bulk emails has now been resolved but we will continue to monitor this closely. We apologise for any inconvenience this has caused.
- resolved May 19, 2026, 08:04 AM UTC
This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.