OpenCRM Outage History

OpenCRM is up right now

OpenCRM had 13 outages in the last 2 years totaling 1058h 9m of downtime — averaging 0.5 incidents per month.

There were 13 OpenCRM outages since September 23, 2025 totaling 1058h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://sorry.opencrm.co.uk

Major October 1, 2026

Live Chat & Knowledgebase

Detected by Pingoru
Oct 01, 2026, 08:14 AM UTC
Resolved
Oct 01, 2026, 09:43 AM UTC
Duration
1h 28m
Timeline · 2 updates
  1. investigating Oct 01, 2026, 08:14 AM UTC

    Our Live Chat and Knowledgebase are temporarily unavailable but will be back soon. We're still here though and you can get in touch via email ([email protected]) or give us a call on 01748 473000.

  2. resolved Oct 01, 2026, 09:43 AM UTC

    This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.

Read the full incident report →

Major September 17, 2026

Module functionality

Detected by Pingoru
Sep 17, 2026, 08:17 AM UTC
Resolved
Sep 17, 2026, 10:29 AM UTC
Duration
2h 12m
Timeline · 3 updates
  1. investigating Sep 17, 2026, 08:17 AM UTC

    We are currently investigating an issue affecting access/functionality of some modules of OpenCRM on a subset of customers. This includes Quotes, Opportunities and Contracts. We will post updates here as soon as they are available.

  2. investigating Sep 17, 2026, 08:43 AM UTC

    The reported issues have been resolved on all affected customers. We are monitoring for any further issues.

  3. resolved Sep 17, 2026, 10:29 AM UTC

    This issue is now resolved.

Read the full incident report →

Major July 16, 2026

Stripo : Security Alert : reset ESP API Keys

Detected by Pingoru
Jul 16, 2026, 05:29 PM UTC
Resolved
Jul 21, 2026, 12:10 PM UTC
Duration
4d 18h
Timeline · 2 updates
  1. investigating Jul 16, 2026, 05:29 PM UTC

    This evening, Stripo sent an email 'warning' of a potential breach in the area of their system that stores API keys users have entered to connect to third-party providers, and asking people to delete those keys from the third party (OpenCRM) and issue new ones. To ensure our users do this, we have decided to delete all Stripo API keys from customer systems as a precaution. This will require you to set up the integration again with new ones. If you need assistance setting up your Stripo API keys, just get in touch with our support team via the usual channels (live chat, email, phone). There is no indication of any wider issues for OpenCRM; we have done this purely as a precaution. We have scanned customer system logs for any unusual activity, and none has been detected. [This is the email](https://resources.opencrm.co.uk/images/Stripo-Security-Incident-Announcement.png) that all Stripo customers will have already received directly from them.

  2. resolved Jul 21, 2026, 12:10 PM UTC

    This issue is now resolved.

Read the full incident report →

Major April 22, 2026

Bulk/Campaign Email Performance Issues

Detected by Pingoru
Apr 22, 2026, 10:30 AM UTC
Resolved
Apr 23, 2026, 04:30 PM UTC
Duration
1d 5h
Timeline · 3 updates
  1. investigating Apr 22, 2026, 10:30 AM UTC

    We are currently aware of an issue regarding the speed of sending of bulk emails. This is being actively investigated and we will provide updates when they are available. Some customers may notice this when sending single/transactional emails if they are configured for all emails to go through their bulk email service.

  2. investigating Apr 23, 2026, 10:10 AM UTC

    We believe the issue with the bulk mail service which was causing slow sending of bulk emails has now been resolved but we will continue to monitor this closely. We apologise for any inconvenience this has caused.

  3. resolved May 19, 2026, 08:04 AM UTC

    This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.

Read the full incident report →

Major April 14, 2026

Performance Affecting Issue

Detected by Pingoru
Apr 14, 2026, 10:10 AM UTC
Resolved
Apr 14, 2026, 01:29 PM UTC
Duration
3h 19m
Timeline · 1 update
  1. resolved Apr 14, 2026, 01:29 PM UTC

    This issue is now resolved and all services are operating normally. If you are continuing to experience any issues, or have any ongoing concerns or questions related to this incident, please contact us through the usual support channels. Thank you for your patience.

Read the full incident report →

Major November 18, 2025

Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 12:21 PM UTC
Resolved
Nov 18, 2025, 03:02 PM UTC
Duration
2h 40m
Timeline · 1 update
  1. resolved Nov 18, 2025, 03:02 PM UTC

    Cloudflare are reporting that the issue which caused their outage is now resolved. Our live chat service which was affected is currently operating as normal, as are third party tools (like jotform) which we know were affected. We'll continue to keep an eye on this, but consider this issue to now be resolved. https://www.cloudflarestatus.com/

Read the full incident report →

Major October 29, 2025

Microsoft Global Outage

Detected by Pingoru
Oct 29, 2025, 10:52 PM UTC
Resolved
Oct 30, 2025, 07:11 AM UTC
Duration
8h 19m
Timeline · 1 update
  1. resolved Oct 30, 2025, 07:11 AM UTC

    Microsoft have published that this incident is resolved. We will monitor for the next 12 hours.

Read the full incident report →

Major October 20, 2025

Global AWS Outage

Detected by Pingoru
Oct 20, 2025, 09:21 AM UTC
Resolved
Oct 20, 2025, 04:32 PM UTC
Duration
7h 11m
Timeline · 1 update
  1. resolved Oct 20, 2025, 04:32 PM UTC

    AWS are now reporting that the issue causing the outage is resolved, and services are returning to normal.

Read the full incident report →

Major September 23, 2025

Issues with Jotform offline forms on iOS 26

Detected by Pingoru
Sep 23, 2025, 02:52 PM UTC
Resolved
Oct 03, 2025, 09:07 AM UTC
Duration
9d 18h
Timeline · 1 update
  1. resolved Oct 03, 2025, 09:07 AM UTC

    This issue is with Jotform support. If you need any assistance or work-arounds for this, please contact Jotform in the first instance though we may be able to offer some advice.

Read the full incident report →