Open LMS experienced a major incident on January 14, 2024 affecting Open LMS - Latin America and Open LMS - North America, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 14, 2024, 06:32 PM UTC
The OpenLMS DevOps team identified an unexpected issue impacting resource availability that is affecting a subset of sites. The OpenLMS DevOps team is still investigating the root cause. An Incident Report will follow once the root cause has been identified.
- identified Jan 14, 2024, 09:57 PM UTC
This is a notification that service to select Open LMS production sites is currently unavailable. The service interruption began at approximately 09:30 AM EDT. Open LMS is currently working to restore service. Please go to Open LMS Status to receive additional information on this incident which will be posted as it becomes available.
- resolved Jan 14, 2024, 11:27 PM UTC
The OpenLMS DevOps team has resolved the inconsistency and degradation of sites. We have cycled key infrastructure components that allow immediate recovery of site availability. We are actively working to identify the root cause and will follow-up with an Incident Report once the cause has been identified.