Open LMS experienced a major incident on May 8, 2026 affecting Open LMS - Latin America and Open LMS - North America, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 08, 2026, 02:08 AM UTC
We are experiencing service interruptions caused by an AWS operational issue in some regions. Our team is engaged and will share updates as available.
- monitoring May 08, 2026, 03:57 AM UTC
Open LMS Cloud Services Infrastructure team have performed some mitigating actions to alleviate the impact of the upstream provider. Sites impacted should start seeing improvements.
- monitoring May 08, 2026, 06:36 AM UTC
The upstream provider are observing early signs of recovery and are continuing their efforts to restore services.
- monitoring May 08, 2026, 06:58 PM UTC
Our upstream provider is still working hard to get things back on track, but they’ve estimated that it might take a few more hours to fully recover. We continue to monitor progress and will provide updates as we have them.
- resolved May 09, 2026, 03:42 AM UTC
AWS has reported the underlying issue to be resolved. Based on close monitoring of our sites we have confirmed that services have stabilized.