Opal Security experienced a minor incident on May 27, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 27, 2025, 01:56 PM UTC
Type: Incident Duration: 2 hours and 49 minutes Affected Components: App May 27, 13:56:06 GMT+0 - Identified - Some users are unable to log in due to a subprocessor outage. We are continuing to work on a fix for this incident. Thank you for your patience and we apologize for any inconvenience. May 27, 16:34:40 GMT+0 - Monitoring - There was a fix implemented by our subprocessor to resolve the issue and we are currently monitoring the result. Thank you again for your patience and apologize for any inconvenience this may have caused. May 27, 16:45:00 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused. May 29, 19:31:11 GMT+0 - Postmortem - Following the recent incident on 5/27/25, where Opal’s web platform experienced a partial outage between 6:45am PDT and 9:45am PDT that caused some users to be stuck in an indefinite loading state, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future. We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue. You can find the full report here: [\[LINK\]](https://www.notion.so/opal-security/External-2025-05-27-Some-users-unable-to-login-to-Opal-Web-200b8b94ee95803aa0a6da08879048b6)