Service Degradation

Update timeline

1. resolved Mar 18, 2026, 09:35 PM UTC

   Type: Incident Duration: 5 hours and 36 minutes Affected Components: , App, API, Slack Integration, Cloud → Mar 18, 21:35:26 GMT+0 - Investigating - We are currently investigating this incident. Mar 18, 22:05:01 GMT+0 - Identified - Service degradation to notifications. We have identified the cause and are continuing to work on a fix for this incident. Mar 19, 00:07:27 GMT+0 - Monitoring - We implemented a fix and the queue has returned to a healthy state. We are continuing to monitor the results. Mar 19, 03:11:25 GMT+0 - Resolved - This incident has been resolved. Mar 25, 01:33:25 GMT+0 - Postmortem - Our team has published a report detailing the recent incident, including contributing factors, response efforts, and actions being taken to prevent similar issues in the future. We understand the disruption this may have caused and appreciate your ongoing support. You can find the full report here: [\[LINK\]](https://www.notion.so/opal-security/EXTERNAL-2025-03-18-Delays-in-Task-Queue-affecting-Notifications-32db8b94ee95807db04dc753b40a964b?source=copy%5Flink)