Opal Security experienced a minor incident on May 27, 2025, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 27, 2025, 01:56 PM UTC
Some users are unable to log in due to a subprocessor outage. We are continuing to work on a fix for this incident. Thank you for your patience and we apologize for any inconvenience..
- monitoring May 27, 2025, 04:34 PM UTC
There was a fix implemented by our subprocessor to resolve the issue and we are currently monitoring the result. Thank you again for your patience and apologize for any inconvenience this may have caused..
- resolved May 27, 2025, 04:45 PM UTC
This incident has been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused..
- monitoring May 29, 2025, 07:31 PM UTC
Following the recent incident on 5/27/25, where Opal’s web platform experienced a partial outage between 6:45am PDT and 9:45am PDT that caused some users to be stuck in an indefinite loading state, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future. We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue. You can find the full report here: [\[LINK\]](https://www.notion.so/opal-security/External-2025-05-27-Some-users-unable-to-login-to-Opal-Web-200b8b94ee95803aa0a6da08879048b6).