Opal Security incident

Users incorrectly removed from groups via Okta sync

Minor Resolved View vendor source →

Opal Security experienced a minor incident on June 16, 2025, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 09:15 PM UTC
Resolved
Jun 16, 2025, 10:01 PM UTC
Duration
46m
Detected by Pingoru
Jun 16, 2025, 09:15 PM UTC

Update timeline

  1. investigating Jun 16, 2025, 09:15 PM UTC

    We are currently investigating a potential Okta sync issue where some users are being incorrectly removed from groups. Thank you for your patience as we investigate this issue..

  2. monitoring Jun 16, 2025, 09:38 PM UTC

    We believe this issue was isolated to a specific customer's setup but are still performing checks on our end to ensure this issue is not widespread..

  3. resolved Jun 16, 2025, 10:01 PM UTC

    After a thorough investigation, our engineering team can confirm that this incident was isolated to a single customer's environment and was due to a change made within their Okta instance. Other environments should be unaffected by this issue. We appreciate your patience while we investigated this issue. If you have any additional questions or concerns, please reach out to our support team..