Opal Security incident
Performance issues with visibility limitations
Opal Security experienced a minor incident on October 1, 2025, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 01, 2025, 06:05 PM UTC
We are aware of long load times for some items with visibility restrictions. Some users are seeing timeout errors. Team is currently investigating..
- monitoring Oct 01, 2025, 08:05 PM UTC
We rolled back a recent change to mitigate the issue causing long load times and timeout errors for items with visibility restrictions and are monitoring to confirm that the issue has been fully resolved. Thank you for your patience as we worked to resolve this issue!.
- resolved Oct 02, 2025, 01:51 AM UTC
This incident has been resolved..
- identified Oct 02, 2025, 03:14 PM UTC
We are aware of continued performance issues. We are working on identifying and rolling out a fix. .
- resolved Oct 02, 2025, 08:31 PM UTC
We’ve deployed a fix and are seeing improved latency across the platform. We recognize this issue caused disruption and appreciate your patience while we addressed it. Systems are now stable, and we’ll continue to monitor performance..
- monitoring Oct 10, 2025, 08:37 PM UTC
Following the recent incident on October 1st, 2025, where some users were experiencing issues due to increased latency, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future. We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue. You can find the full report here: [\[LINK\]](https://opal-security.notion.site/EXTERNAL-2025-10-1-Increased-latency-in-the-authorizer-288b8b94ee9580cdabcff5ceac16a3bc).