Onspring experienced a major incident on June 17, 2025 affecting Instances and Formula Calculations and 1 more component, lasting 22h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2025, 05:31 PM UTC
Onspring's data processing (queue) service is experiencing issues at this time. Users may be experiencing temporary performance delays as a result. We are actively working towards providing a resolution as quickly as possible.
- investigating Jun 17, 2025, 09:43 PM UTC
We are continuing to investigate this issue and are making progress. We will provide another update as soon as one is available. Thank you for your patience as we work to resolve this matter.
- monitoring Jun 18, 2025, 12:48 AM UTC
We've successfully addressed the data processing backlog that was impacting system performance. The queue is now processing items normally and we're seeing a return to stable operations. We'll continue to monitor to ensure everything stays on track.
- resolved Jun 18, 2025, 03:47 PM UTC
After monitoring overnight and this morning, our data processing service has resumed stable operations. During the final recovery stages this morning, we encountered an issue with a networking environment component that caused 4 minutes of downtime from 8:30 - 8:34AM. This was quickly identified and rectified and we've confirmed there was no data loss as a result. We appreciate your patience as we worked through this matter.