Onspring experienced a critical incident on July 27, 2021 affecting Instances and Formula Calculations and 1 more component, lasting 15h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2021, 06:25 PM UTC
Onspring users are experiencing temporary connectivity issues. We are actively investigating and will provide a resolution as quickly as possible.
- investigating Jul 27, 2021, 06:26 PM UTC
We are continuing to investigate this issue.
- investigating Jul 27, 2021, 07:03 PM UTC
We are continuing to investigate this issue.
- investigating Jul 27, 2021, 07:33 PM UTC
We are continuing to investigate this issue.
- identified Jul 27, 2021, 08:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 27, 2021, 11:54 PM UTC
Onspring is currently experiencing a period of extended downtime. This issue began at approximately 1:15pm Central Time today, and we want to assure you that we are doing everything possible to restore full system access as quickly as possible. We apologize for the inconvenience caused to you and your team members today. Thank you for your patience as we work to restore your access.
- identified Jul 28, 2021, 02:31 AM UTC
We continue to make progress in restoring connectivity to Onspring. Thank you for your patience. We will notify again when connectivity is fully restored.
- monitoring Jul 28, 2021, 06:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2021, 10:18 AM UTC
Connectivity to Onspring is restored. Thank you for your patience.