Onspring experienced a minor incident on December 16, 2022 affecting Email Messaging, lasting 18h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 16, 2022, 07:52 PM UTC
The delivery service we use for Email Messaging is experiencing delays. These delays are affecting the delivery of emails from Onspring instances. The delays are temporary and should soon be resolved, at which time, messages will be sent.
- identified Dec 16, 2022, 10:30 PM UTC
Our email delivery service provider is continuing to investigate the issue of delayed outbound messages and is working on a resolution. We will post updates as they become available.
- monitoring Dec 17, 2022, 03:35 AM UTC
Our email delivery service provider is making faster progress with outbound messaging. Emails are being delivered. We will continue to monitor until the issue is fully resolved.
- monitoring Dec 17, 2022, 12:04 PM UTC
Our email delivery service reports that newly queued emails are being delivered quickly. Emails that were queued yesterday are sending much faster, but the queue is not yet cleared. We’re continuing to monitor. Thank you for your continued patience.
- resolved Dec 17, 2022, 02:39 PM UTC
Emails are now being delivered from Onspring instances as normal. Thank you for your patience as we have monitored this issue.