Onspring experienced a minor incident on October 20, 2023 affecting Instances, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Instances
Update timeline
- investigating Oct 20, 2023, 06:50 PM UTC
Onspring users may be experiencing temporary connectivity or slowness issues. We are actively investigating and will provide an update as quickly as possible.
- resolved Oct 20, 2023, 07:11 PM UTC
The temporary connectivity issues and slowness were related to an issue with a database cache cluster. The issue has been resolved, and all Onspring instances should be performing normally. We've confirmed there was no data loss.