Onspring experienced a critical incident on September 19, 2024 affecting Instances and API, lasting 9h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2024, 05:50 PM UTC
Onspring is currently encountering instance connectivity issues. We are currently investigating and will provide an update as soon as one is available.
- identified Sep 19, 2024, 07:02 PM UTC
Onspring is continuing to experience temporary connectivity issues. We have identified the issue and are working on a resolution.
- identified Sep 19, 2024, 10:36 PM UTC
We are currently finalizing updates to restore Onspring instance connectivity. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
- resolved Sep 20, 2024, 03:36 AM UTC
Connectivity to Onspring has been successfully restored. No data was lost and security protocols remained fully intact throughout the process. A detailed root cause analysis will be provided as soon as it is available. Thank you for your patience and understanding.