ONSIM experienced a major incident on July 14, 2026 affecting Voice and Data and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
VoiceDataSMS
Update timeline
- investigating Jul 14, 2026, 07:46 AM UTC
We are currently aware of an issue affecting some customers' mobile services. Our upstream carrier is aware of the issue and their engineers are currently investigating the cause. We are in regular contact with them and will continue to provide updates as soon as we receive further information. At this time, we do not have an estimated time for resolution. We apologise for the inconvenience and appreciate your patience while the issue is being investigated.