OnSign TV experienced a minor incident on September 29, 2026 affecting OnSign Platform, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
OnSign Platform
Update timeline
- identified Sep 29, 2026, 05:44 PM UTC
An issue has been identified where player events are delayed and will not show up on reports or the player events list. We are working on fixing this and will provide more updates in 30 minutes.
- identified Sep 29, 2026, 06:24 PM UTC
The root issue has been solved. Event ingestion queue down 50% and we expect it to be cleared within the hour. Next update will be when our ingestion is caught up to realtime.
- resolved Sep 29, 2026, 06:50 PM UTC
The queue has been drained and events are being ingested in realtime. We'll keep monitoring as always to ensure the platform is working as expected.