OneStep Outage History

OneStep is up right now

Pingoru has recorded 2 incidents for OneStep: 0 in the last 12 months and 0 in the last 90 days.

Source: status.onestep.co

2incidents recorded
0last 12 months
0last 90 days
–typical duration

Incidents, newest first

Major October 20, 2025 Update: Global Service Disruption (AWS Outage Impact) 4h 30m section-262112 (Clinician App), section-262112 (Patient App)

Started Oct 20, 2025, 03:30 PM UTC· resolved Oct 20, 2025, 08:00 PM UTC

  1. investigating Oct 20, 2025, 03:30 PM UTC

    We are still seeing a global disruption due to the ongoing AWS US-East (N. Virginia) regional outage. While AWS has made partial progress, several core services remain unstable, continuing to impact OneStep functionality, including data uploads and walk analysis. All motion data collected during this period is securely stored on devices and will be analyzed retroactively once services are fully restored. We will continue to provide updates as AWS progresses toward full restoration.

  2. resolved Oct 20, 2025, 08:00 PM UTC

    Core flows are fully operational again. All previously collected data has been retroactively processed and is now available in the system. AWS hasn’t officially closed the incident yet, but the severity has been lowered from “degradation” to “impacted.” We’re monitoring closely and are hopeful there will be no further disruptions.

Read the full incident report →

Major October 20, 2025 Service outage due to AWS US-East region degradation – section-262112 (Web Portal), section-262112 (Clinician App), section-262112 (Patient App), section-262112 (Platform API)

Started Oct 20, 2025, 07:58 AM UTC· resolved Oct 20, 2025, 07:58 AM UTC

  1. resolved Oct 20, 2025, 07:58 AM UTC

    We are currently experiencing a service outage caused by a widespread degradation of services in the AWS US-East (N. Virginia) region. This issue is impacting core components of our infrastructure, leading to downtime and degraded performance across multiple systems. Current status: • Monitoring AWS Health Dashboard for updates • Working on mitigation strategies to restore partial functionality where possible • ETA for recovery depends on AWS resolution

Read the full incident report →