OneCall NZ Outage History

OneCall NZ had 2 outages in the last 2 years totaling 19h 33m of downtime — averaging 0.1 incidents per month.

There were 2 OneCall NZ outages since August 5, 2025 totaling 19h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.onecall.net.nz

Notice April 7, 2026

Loss of phone services

Detected by Pingoru: Apr 07, 2026, 08:16 PM UTC
Resolved: Apr 07, 2026, 09:15 PM UTC
Duration: 58m

Affected: Voice

Timeline · 3 updates

investigating Apr 07, 2026, 08:16 PM UTC

Our phone service provider has reported an outage — we're monitoring the situation and will update as we know more.
monitoring Apr 07, 2026, 08:34 PM UTC

Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
resolved Apr 07, 2026, 11:38 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 5, 2025

Partial Outage of Phone and Internet Services

Detected by Pingoru: Aug 05, 2025, 03:39 AM UTC
Resolved: Aug 05, 2025, 10:15 PM UTC
Duration: 18h 35m

Affected: VoiceConnectivity

Timeline · 3 updates

investigating Aug 05, 2025, 03:39 AM UTC

Some customers are experiencing outage with phone and internet systems. This includes these services going offline entirely in some cases. We are awaiting resolution from our upstream service provider.
monitoring Aug 05, 2025, 07:56 PM UTC

Our service provider has advised services are now online and are monitoring state of services until they are confirmed stable.
resolved Aug 05, 2025, 10:15 PM UTC

This incident has been resolved.

Read the full incident report →