OneCall NZ had 6 outages in the last 2 years totaling 69h 31m of downtime — averaging 0.2 incidents per month.
There were 6 OneCall NZ outages since July 31, 2024 totaling 69h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our phone service provider has reported an outage — we're monitoring the situation and will update as we know more.
Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
This incident has been resolved.
Some customers are experiencing outage with phone and internet systems. This includes these services going offline entirely in some cases. We are awaiting resolution from our upstream service provider.
Our service provider has advised services are now online and are monitoring state of services until they are confirmed stable.
This incident has been resolved.
Our upstream provider is experiencing a voice outage, all voice services are impacted, engineers are investigating.
Services are being restored. Registrations and calling may still be impacted while the voice platform is brought back up.
Services are now back up and under observation
Services are now Resolved
Our upstream provider is currently experiencing a database outage which is affecting customers on the OneCall Voice Platform. We are working with our upstream provider on restoring services.
We are continuing to investigate this issue.
Monitoring - Services have been restored. We are working with our vendor to understand the cause of the outage.
This incident has been resolved.
There is currently an outage affecting all voice customers, we are working with the vendor to find the cause.
There is currently an outage affecting all voice customers, we are working with the vendor to find the cause.
Phone services are now operational. We are currently working with the vendor to implement a permanent fix.
This incident has been resolved.
We have had multiple reports of users being unable to access Microsoft 365 services including Outlook and Exchange Online. This is likely a result of a global Microsoft outage overnight.
Microsoft service availability is beginning to recover for the majority of users. However, they've identified a small subset of users experiencing residual impact, and they're applying targeted solutions to provide relief. In parallel, Microsoft investigations into what initially caused this issue are ongoing.
Microsoft monitoring indicates that the Microsoft service impact should be resolved for all users in New Zealand with minimal residual impact to some users
Microsoft have confirmed through their internal telemetry that service has fully recovered for Microsoft 365 services in New Zealand.