One Identity Starling incident

OneLogin outage impacting PAM Essentials, US region

One Identity Starling experienced a minor incident on May 19, 2025 affecting PAM Essentials, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started: May 19, 2025, 03:20 PM UTC
Resolved: May 19, 2025, 04:52 PM UTC
Duration: 1h 32m
Detected by Pingoru: May 19, 2025, 03:20 PM UTC

Affected components

PAM Essentials

Update timeline

investigating May 19, 2025, 03:20 PM UTC

[Investigating] OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service.
monitoring May 19, 2025, 04:27 PM UTC

OneLogin Engineers have mitigated the cause of SSO failures. Functionality has been restored. We will continue to monitor over the next 30 minutes.
resolved May 19, 2025, 04:52 PM UTC

OneLogin Engineers have mitigated the issue and services have been restored.