One Identity Starling incident

Unable to Authenticate and access Starling

Critical Resolved View vendor source →

One Identity Starling experienced a critical incident on January 29, 2019 affecting Account Email Notifications and Account Services Portal and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2019, 09:28 PM UTC
Resolved
Jan 29, 2019, 09:59 PM UTC
Duration
30m
Detected by Pingoru
Jan 29, 2019, 09:28 PM UTC

Affected components

Account Email NotificationsAccount Services PortalConnectSubscription and Billing

Update timeline

  1. identified Jan 29, 2019, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 29, 2019, 09:59 PM UTC

    This incident has been resolved.

  3. postmortem Jan 31, 2019, 08:04 PM UTC

    Between 21:00 UTC on 29 Jan 2019 and 21:42 UTC on 29 Jan 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.