One Identity Starling incident

Unable to Authenticate and access Starling

Major Resolved View vendor source →

One Identity Starling experienced a major incident on July 25, 2020 affecting Account Services Portal, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2020, 12:58 AM UTC
Resolved
Jul 25, 2020, 01:33 AM UTC
Duration
35m
Detected by Pingoru
Jul 25, 2020, 12:58 AM UTC

Affected components

Account Services Portal

Update timeline

  1. investigating Jul 25, 2020, 12:58 AM UTC

    Customers may experience issues authentication into Starling. We are currently investigation the problem.

  2. resolved Jul 25, 2020, 01:33 AM UTC

    The issue has been resolved