One Identity Starling incident

Unable to log into Starling services

One Identity Starling experienced a notice incident on September 28, 2020 affecting Account Services Portal, lasting 11h 48m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2020, 09:30 PM UTC
Resolved: Sep 29, 2020, 09:18 AM UTC
Duration: 11h 48m
Detected by Pingoru: Sep 28, 2020, 09:30 PM UTC

Affected components

Account Services Portal

Update timeline

investigating Sep 29, 2020, 04:20 AM UTC

Users trying to access https://account.cloud.oneidentity.com/ at around 2130 hrs. UTC and onward may have observed degraded performance with the site. The issue was found to be at Microsoft's end. We believe the users already signed in to Starling might not have been impacted by this. The issue with Starling seems to have since resolved, but Microsoft continues to post about the outage event.
identified Sep 29, 2020, 04:30 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 29, 2020, 04:42 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 29, 2020, 09:18 AM UTC

The issue was mitigated by Microsoft and all Starling services are operational.