One Identity Starling incident

Starling Two-Factor Authentication

Minor Resolved View vendor source →

One Identity Starling experienced a minor incident on November 25, 2020 affecting Account Email Notifications and Account Services Portal and 1 more component, lasting 21h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 03:08 PM UTC
Resolved
Nov 26, 2020, 12:48 PM UTC
Duration
21h 39m
Detected by Pingoru
Nov 25, 2020, 03:08 PM UTC

Affected components

Account Email NotificationsAccount Services PortalConnectSubscription and Billing

Update timeline

  1. identified Nov 25, 2020, 03:08 PM UTC

    We have received reports from our 3rd Party Provider that Starling Two-Factor Authentication Push Authentications may be delayed. This issue is being addressed and we will provide a further update as soon as we have one.

  2. identified Nov 25, 2020, 09:23 PM UTC

    Our 3rd party provider is continuing to work on a fix for delays in Starling Two-Factor Authentication push notifications. Further updates on progress will follow.

  3. monitoring Nov 26, 2020, 10:14 AM UTC

    Our 3rd party provider has deployed a fix for "Webhooks for Push" which potentially caused delays in Starling Two-Factor Authentication push notifications. We will monitor this for a full resolution and provide a further update when possible.

  4. resolved Nov 26, 2020, 12:48 PM UTC

    We have received confirmation from our 3rd party provider that the incident in regard to Starling Two-Factor Authentication push notifications is resolved and it should be completely operative now with functionality and performance fully restored.