One Identity Starling incident

Unable to Authenticate and access Starling

Critical Resolved View vendor source →

One Identity Starling experienced a critical incident on March 15, 2021 affecting Account Email Notifications and Account Services Portal and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 08:03 PM UTC
Resolved
Mar 15, 2021, 11:51 PM UTC
Duration
3h 48m
Detected by Pingoru
Mar 15, 2021, 08:03 PM UTC

Affected components

Account Email NotificationsAccount Services PortalConnectSubscription and Billing

Update timeline

  1. identified Mar 15, 2021, 08:03 PM UTC

    We are currently experiencing with authenticating to Starling Services that appears to be related to a 3rd party provider. We are working to resolve.

  2. identified Mar 15, 2021, 08:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 15, 2021, 10:27 PM UTC

    The 3rd party vendor has identified the issue that as impacting Starling authentication. Services appear to have recovered, we will continue to monitor the performance at this time.

  4. resolved Mar 15, 2021, 11:51 PM UTC

    This incident has been resolved.