One Identity Starling incident

Remote Access RDP Web Session Outage

Major Resolved View vendor source →

One Identity Starling experienced a major incident on February 8, 2024 affecting Remote Access and Remote Access, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 04:27 PM UTC
Resolved
Feb 09, 2024, 09:05 PM UTC
Duration
1d 4h
Detected by Pingoru
Feb 08, 2024, 04:27 PM UTC

Affected components

Remote AccessRemote Access

Update timeline

  1. investigating Feb 08, 2024, 04:27 PM UTC

    Since 12:52PM CET 2024/02/08 Customers may experience issues or receive errors when using Remote Access RDP Web Session. All other services are unaffected. This issue has been logged and it is under urgent investigation.

  2. investigating Feb 09, 2024, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 09, 2024, 09:05 PM UTC

    If the issue seems to persist please clear cache and cookies and start a fresh browser session before testing again