One Identity Starling incident
Remote Access RDP Web Session Outage
One Identity Starling experienced a notice incident on February 14, 2024 affecting Remote Access and Remote Access, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 14, 2024, 12:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 14, 2024, 02:39 PM UTC
Our team has deployed a fix to production and we are monitoring.
- monitoring Feb 14, 2024, 07:18 PM UTC
We will continue monitoring to ensure service stability, next update will occur by 11AM GMT
- investigating Feb 14, 2024, 08:14 PM UTC
Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 11AM GMT.
- investigating Feb 15, 2024, 10:31 AM UTC
Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 12AM GMT.
- investigating Feb 15, 2024, 10:49 AM UTC
Intermittent issues continue to affect some use cases. Investigation is ongoing. Next update will occur by 12PM GMT.
- identified Feb 15, 2024, 12:05 PM UTC
We have created a fix which is currently being deployed to our production environment. We will monitor the fix after it has been deployed to all regions. The next update will be posted at 1PM GMT.
- identified Feb 15, 2024, 12:57 PM UTC
We are continuing to deploy the fix to all production regions. The next update will be posted at 2PM GMT
- identified Feb 15, 2024, 01:52 PM UTC
We are continuing to deploy the fix to all production regions. The next update will be posted at 3PM GMT
- monitoring Feb 15, 2024, 02:36 PM UTC
We have deployed the fix to all production regions and monitor services for 90 minutes. Next update will be posted at 4PM GMT.
- resolved Feb 15, 2024, 04:17 PM UTC
Testing shows that all regions of Starling Remote Access are operational.