One Identity Starling incident

Logins to PAM Essentials via OneLogin Impacted

Major Resolved View vendor source →

One Identity Starling experienced a major incident on April 22, 2024 affecting PAM Essentials and PAM Essentials, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 01:57 PM UTC
Resolved
Apr 22, 2024, 03:43 PM UTC
Duration
1h 46m
Detected by Pingoru
Apr 22, 2024, 01:57 PM UTC

Affected components

PAM EssentialsPAM Essentials

Update timeline

  1. investigating Apr 22, 2024, 01:57 PM UTC

    Logins to PAM Essentials via OneLogin are currently impacted. We will provide a further update at 09:00 PDT.

  2. investigating Apr 22, 2024, 02:04 PM UTC

    Engineers have taken mitigation steps to ensure full functionality for customers. We are continuing to work towards identifying the underlying cause of the issue.

  3. resolved Apr 22, 2024, 03:43 PM UTC

    Users should now be experiencing normal performance while engineers investigate the root cause.