One Identity Starling incident

Authentication issues for a sub-set of customers

Notice Resolved View vendor source →

One Identity Starling experienced a notice incident on November 19, 2018 affecting Account Email Notifications and Account Services Portal and 1 more component, lasting 12h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2018, 11:42 AM UTC
Resolved
Nov 20, 2018, 12:31 AM UTC
Duration
12h 48m
Detected by Pingoru
Nov 19, 2018, 11:42 AM UTC

Affected components

Account Email NotificationsAccount Services PortalConnectSubscription and Billing

Update timeline

  1. identified Nov 19, 2018, 11:42 AM UTC

    Customers that authenticate to Starling with their organisation's Azure Active Directory and where it is configured with Multi-Factor Authentication may be affected by https://azure.microsoft.com/en-us/status/ and experience problems signing in. We have a support case open with Microsoft to track this issue.

  2. identified Nov 19, 2018, 07:44 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 20, 2018, 12:31 AM UTC

    This incident has been resolved.