One Identity Starling incident

Authentication issues for a sub-set of customers

Major Resolved View vendor source →

One Identity Starling experienced a major incident on November 27, 2018 affecting Account Services Portal, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2018, 04:54 PM UTC
Resolved
Nov 27, 2018, 06:38 PM UTC
Duration
1h 43m
Detected by Pingoru
Nov 27, 2018, 04:54 PM UTC

Affected components

Account Services Portal

Update timeline

  1. identified Nov 27, 2018, 04:54 PM UTC

    Customers that authenticate to Starling with their organisation's Azure Active Directory and where it is configured with Multi-Factor Authentication may be affected by https://azure.microsoft.com/en-us/status/ and experience problems signing in. We have a support case open with Microsoft to track this issue.

  2. resolved Nov 27, 2018, 06:38 PM UTC

    This incident has been resolved.