One Identity Starling incident

Accessing Starling service portal

Notice Resolved View vendor source →

One Identity Starling experienced a notice incident on May 2, 2019 affecting Account Email Notifications and Account Services Portal and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2019, 08:57 PM UTC
Resolved
May 02, 2019, 10:04 PM UTC
Duration
1h 6m
Detected by Pingoru
May 02, 2019, 08:57 PM UTC

Affected components

Account Email NotificationsAccount Services PortalConnectSubscription and Billing

Update timeline

  1. investigating May 02, 2019, 08:57 PM UTC

    Our customer may experience intermittent issues while accessing starling portal and starling products.

  2. resolved May 02, 2019, 10:04 PM UTC

    Between 20:30 UTC on 04 May 2019 and 21:55 UTC on 04 May 2019, customers may have experienced issues accessing their Starling account. The identified root cause was a 3rd party service DNS Network Infrastructure related issue.