One Identity Starling incident

SafeGuard Approval Requests not completing

Major Resolved View vendor source →

One Identity Starling experienced a major incident on August 28, 2019, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2019, 06:21 PM UTC
Resolved
Aug 28, 2019, 09:02 PM UTC
Duration
2h 40m
Detected by Pingoru
Aug 28, 2019, 06:21 PM UTC

Update timeline

  1. identified Aug 28, 2019, 06:21 PM UTC

    on 08/27/2019 5:00 PM UTC it was discovered that approval requests calls from SafeGuard appliances to Two-Factor Authentication service were failing. It issue has been identified and a resolution is in progress

  2. resolved Aug 28, 2019, 09:02 PM UTC

    A fix has been applied, all functionality has been restored.