One Identity Starling incident

Starling Subscription and Billing Services

Major Resolved View vendor source →

One Identity Starling experienced a major incident on September 5, 2019 affecting Subscription and Billing, lasting 7h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2019, 11:24 PM UTC
Resolved
Sep 06, 2019, 06:40 AM UTC
Duration
7h 16m
Detected by Pingoru
Sep 05, 2019, 11:24 PM UTC

Affected components

Subscription and Billing

Update timeline

  1. investigating Sep 05, 2019, 11:24 PM UTC

    Currently Starling Subscription and Billing services are experiencing an outage. We are currently investigating the issue and will update.

  2. investigating Sep 06, 2019, 06:40 AM UTC

    As of 1145 hrs. IST, the Charon services are functional. The health status at https://accountsupervisor.cloud.oneidentity.com/heartbeat?checkDependencies=true is True

  3. resolved Sep 06, 2019, 06:40 AM UTC

    This incident has been resolved.