One Identity Starling incident

Slow/intermittent sign-in attempts

Minor Resolved View vendor source →

One Identity Starling experienced a minor incident on December 17, 2019 affecting Account Services Portal, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2019, 09:01 AM UTC
Resolved
Dec 17, 2019, 09:36 AM UTC
Duration
34m
Detected by Pingoru
Dec 17, 2019, 09:01 AM UTC

Affected components

Account Services Portal

Update timeline

  1. investigating Dec 17, 2019, 09:01 AM UTC

    When authenticating against an Azure AD identity provider users may experience slowness signing in to the Starling portal, please allow time for the sign in to complete or fail then re-try if necessary.

  2. resolved Dec 17, 2019, 09:36 AM UTC

    All authentications should now be succeeding at normal speed.