One Identity Starling incident

Logins to PAM Essentials via OneLogin Impacted

Minor Resolved View vendor source →

One Identity Starling experienced a minor incident on May 13, 2025 affecting PAM Essentials and PAM Essentials, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 11:01 AM UTC
Resolved
May 13, 2025, 05:25 PM UTC
Duration
6h 24m
Detected by Pingoru
May 13, 2025, 11:01 AM UTC

Affected components

PAM EssentialsPAM Essentials

Update timeline

  1. investigating May 13, 2025, 11:01 AM UTC

    Logins to PAM Essentials via OneLogin are currently unavailable. Further updates relevant to PAM Essentials will be provided when available. Updates relevant to OneLogin can be found at https://www.onelogin.com/status.

  2. investigating May 13, 2025, 12:29 PM UTC

    We are continuing to investigate this issue. A further update will be posted in 1 hour.

  3. identified May 13, 2025, 03:33 PM UTC

    Logins are returning to normal after implementing mitigations to the outage.

  4. identified May 13, 2025, 04:38 PM UTC

    We are continuing to work on a fix for the issue.

  5. resolved May 13, 2025, 05:25 PM UTC

    This incident has been resolved.