OnceHub incident

We’re currently experiencing an issue with one of our service providers, which is causing our Support Center (http://help.oncehub.com) to be

Minor Resolved View vendor source →

OnceHub experienced a minor incident on April 27, 2026, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 03:09 PM UTC
Resolved
Apr 27, 2026, 06:12 PM UTC
Duration
3h 3m
Detected by Pingoru
Apr 27, 2026, 03:09 PM UTC

Update timeline

  1. investigating Apr 27, 2026, 03:09 PM UTC

    ISSUE DETECTED: We’re currently experiencing an issue with one of our service providers, which is causing our Support Center (http://help.oncehub.com) to be inaccessible. As a result, help articles are unavailable at this time.This outage can be tracked with our host service, KnowledgeOwl, here: https://knowledgeowl.statuspage.io/. We will post further updates here as we get updates from KnowledgeOwl.

  2. resolved Apr 27, 2026, 06:12 PM UTC

    The issue affecting our Support Center (http://help.oncehub.com) has now been resolved. Our help articles are fully accessible again, and all services have returned to normal operation. If you continue to experience any issues accessing our Help Center, please reach out at [email protected]

  3. resolved Apr 27, 2026, 06:12 PM UTC

    The issue affecting our Support Center (http://help.oncehub.com) has now been resolved.Our help articles are fully accessible again, and all services have returned to normal operation. If you continue to experience any issues accessing our Help Center, please reach out at [email protected]