OnceHub incident

One of our service providers, Cloudflare, is currently facing an issue

Minor Resolved View vendor source →

OnceHub experienced a minor incident on November 18, 2025 affecting Booking Pages (ScheduleOnce), lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:30 PM UTC
Resolved
Nov 18, 2025, 02:57 PM UTC
Duration
1h 27m
Detected by Pingoru
Nov 18, 2025, 01:30 PM UTC

Affected components

Booking Pages (ScheduleOnce)

Update timeline

  1. investigating Nov 18, 2025, 01:30 PM UTC

    ISSUE DETECTED: One of our service providers, Cloudflare, is currently facing an issue. This is preventing bookings from being made when CAPTCHA is enabled. To allow for bookings to made, we recommend temporarily disabling the CAPTCHA until the issue is resolved. You can access this setting here: https://app.oncehub.com/security/captcha. Please note that this can only be done by an Administrator User. We will post further updates as they are available.

  2. resolved Nov 18, 2025, 02:57 PM UTC

    ISSUE RESOLVED: The Cloudflare issue that prevented bookings from being made when CAPTCHA was enabled, and caused images on Booking Calendars to load incorrectly, has now been resolved. CAPTCHA can be re-enabled if it was previously disabled. If you continue to experience any issues, please contact us at [email protected]

  3. resolved Nov 18, 2025, 02:57 PM UTC

    ISSUE RESOLVED: The Cloudflare issue that prevented bookings from being made when CAPTCHA was enabled has now been resolved. CAPTCHA can be re-enabled if it was previously disabled. If you continue to experience any issues, please contact us at [email protected]

  4. resolved Nov 18, 2025, 02:57 PM UTC

    ISSUE RESOLVED: The Cloudflare issue that prevented bookings from being made when CAPTCHA was enabled has now been resolved. CAPTCHA can be re-enabled if it was previously disabled. If you continue to experience any issues, please contact us at [email protected]