OnceHub incident

We are currently experiencing a service outage due to an issue with our hosting provider

Major Resolved View vendor source →

OnceHub experienced a major incident on October 29, 2025 affecting Chatbots, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:28 PM UTC
Resolved
Oct 30, 2025, 01:25 AM UTC
Duration
8h 57m
Detected by Pingoru
Oct 29, 2025, 04:28 PM UTC

Affected components

Chatbots

Update timeline

  1. investigating Oct 29, 2025, 04:28 PM UTC

    ISSUE DETECTED: We are currently experiencing a service outage due to an issue with our hosting provider. As a result, Chatbots will not load properly. Our team is actively monitoring the situation, and we’ll share updates as they become available.

  2. monitoring Oct 29, 2025, 07:55 PM UTC

    ISSUE UPDATE: We are currently experiencing a service disruption caused by an issue with our hosting provider. As a result, Chatbots may not load correctly. Our hosting provider has shared an update that they are working on this, and it is expected to be fixed within the next 4 hours. We will continue to post updates as they become available.

  3. monitoring Oct 29, 2025, 09:30 PM UTC

    We’re seeing intermittent functionality returning for Chatbots as our hosting provider continues work to resolve the outage. They expect the issue to be resolved within the next 3 hours. We’ll continue to monitor and share updates as they become available.

  4. monitoring Oct 29, 2025, 10:06 PM UTC

    ISSUE UPDATE: We’re seeing intermittent functionality returning for Chatbots as our hosting provider continues work to resolve the outage. They expect the issue to be resolved in the next 2 hours. We’ll continue to monitor and share updates as they become available.

  5. monitoring Oct 29, 2025, 11:33 PM UTC

    ISSUE UPDATE: We’re seeing intermittent functionality returning for Chatbots as our hosting provider continues work to resolve the outage. They expect the issue to be resolved within the next 1 hour. We’ll continue to monitor and share updates as they become available.

  6. resolved Oct 30, 2025, 01:25 AM UTC

    ISSUE RESOLVED: The issue impacting Chatbots has been resolved by our hosting provider. Chatbots are now fully functional and responding as expected. If you continue to face any issues, please reach out to us at [email protected] and we’ll be happy to assist.