OnceHub incident

We've identified a Microsoft-side issue preventing some Users from connecting or reconnecting their Microsoft 365 calendar to OnceHub

Minor Resolved View vendor source →

OnceHub experienced a minor incident on May 30, 2025 affecting Third Party Integrations, lasting 17d 6h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 11:48 AM UTC
Resolved
Jun 16, 2025, 06:16 PM UTC
Duration
17d 6h
Detected by Pingoru
May 30, 2025, 11:48 AM UTC

Affected components

Third Party Integrations

Update timeline

  1. investigating May 30, 2025, 11:48 AM UTC

    ISSUE DETECTED: We've identified a Microsoft-side issue preventing some Users from connecting or reconnecting their Microsoft 365 calendar to OnceHub. In some cases, Users have worked around this issue by connecting via a private browser window. We're working with Microsoft to resolve this urgently.

  2. monitoring May 30, 2025, 04:06 PM UTC

    ISSUE UPDATE: We're continuing to work closely with Microsoft to resolve an issue on their side that's affecting some users' ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We'll share further updates as soon as they become available.

  3. monitoring May 30, 2025, 08:17 PM UTC

    ISSUE UPDATE: We’re still working in close collaboration with Microsoft to resolve the ongoing issue on their end that is affecting some users’ ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We appreciate your patience and will share additional updates as soon as they are available.

  4. monitoring May 31, 2025, 12:32 AM UTC

    ISSUE UPDATE: We're still actively working with Microsoft to resolve the ongoing issue on their end that’s affecting some user's ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We’ll continue to post updates as soon as more information becomes available.

  5. monitoring May 31, 2025, 06:30 AM UTC

    ISSUE UPDATE: The Microsoft-side issue affecting some users' ability to connect or reconnect Microsoft 365 calendars to OnceHub is still ongoing. We're continuing to work closely with Microsoft and will share further updates as soon as they become available.

  6. monitoring May 31, 2025, 10:51 AM UTC

    ISSUE UPDATE: We're still working with Microsoft to resolve the issue affecting some users' ability to connect/reconnect their Microsoft 365 calendars to OnceHub. We appreciate your patience and we will share further updates as soon as they become available.

  7. monitoring May 31, 2025, 03:00 PM UTC

    ISSUE UPDATE: The Microsoft issue preventing some Users from connecting or reconnecting their Microsoft 365 calendar is ongoing. We're continuing to investigate this with Microsoft and will provide updates as they become available.

  8. monitoring May 31, 2025, 07:01 PM UTC

    ISSUE UPDATE: We're continuing to work closely with Microsoft to resolve an issue on their side that's affecting some users' ability to connect or reconnect their Microsoft 365 calendars to OnceHub. We'll share further updates as soon as they become available.

  9. monitoring Jun 01, 2025, 11:37 AM UTC

    ISSUE UPDATE: We are still working with Microsoft to investigate and identify the root cause of the issue preventing some Users from connecting and reconnecting their Microsoft 365 calendars. We'll post further updates as they become available.

  10. monitoring Jun 01, 2025, 03:54 PM UTC

    ISSUE UPDATE: We are continuing to work with Microsoft to investigate and determine the root cause of the issue affecting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will share further updates as soon as they become available.

  11. monitoring Jun 01, 2025, 09:09 PM UTC

    ISSUE UPDATE: We are actively working with Microsoft to investigate and identify the root cause of the issue impacting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will provide additional updates as soon as new information is available.

  12. monitoring Jun 02, 2025, 03:30 AM UTC

    ISSUE UPDATE: We are actively working with Microsoft to investigate and identify the root cause of the issue impacting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will provide additional updates as soon as new information is available.

  13. monitoring Jun 02, 2025, 08:40 AM UTC

    ISSUE UPDATE: Our team continues to work closely with Microsoft to investigate the root cause of the issue preventing some users from connecting or reconnecting their Microsoft 365 calendars. We will provide additional updates as soon as new information becomes available.

  14. monitoring Jun 02, 2025, 08:40 AM UTC

    ISSUE UPDATE: Our team continues to work closely with Microsoft to investigate the root cause of the issue preventing some users from connecting or reconnecting their Microsoft 365 calendars. We will provide additional updates as soon as new information becomes available.

  15. monitoring Jun 02, 2025, 12:40 PM UTC

    ISSUE UPDATE: We are actively working with Microsoft to investigate and identify the root cause of the issue impacting some users who are unable to connect or reconnect their Microsoft 365 calendars. We will provide additional updates as soon as new information is available.

  16. monitoring Jun 02, 2025, 07:40 PM UTC

    ISSUE UPDATE: We are actively monitoring the issue preventing some users from connecting or reconnecting to Microsoft 365 after reporting it to Microsoft. We will provide additional updates as soon as new information is available.

  17. monitoring Jun 03, 2025, 04:28 AM UTC

    ISSUE UPDATE: Our Development team is actively monitoring the issue preventing some Users from connecting or reconnecting to Microsoft 365 after reporting it to Microsoft. We will provide additional updates as soon as new information is available.

  18. monitoring Jun 03, 2025, 11:28 AM UTC

    ISSUE UPDATE: We have identified a possible workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We are working on implementing this workaround and will provide updates as they become available.

  19. monitoring Jun 03, 2025, 06:29 PM UTC

    ISSUE UPDATE: We are still working on implementing a workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We will share further updates as they become available.

  20. monitoring Jun 04, 2025, 07:43 AM UTC

    ISSUE UPDATE: In continuation to our prevoius update, we are still working on implementing a workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We will share further updates as they become available.

  21. monitoring Jun 04, 2025, 02:54 PM UTC

    ISSUE UPDATE: We are making progress on the workaround for the issue preventing some Users connecting or reconnecting their Microsoft 365 calendars. We hope to release it soon. We will provide more updates as they become available.

  22. monitoring Jun 05, 2025, 12:00 AM UTC

    ISSUE UPDATE: We’re continuing to make good progress on the workaround for the issue affecting some Users when connecting or reconnecting their Microsoft 365 calendars. Our team is actively testing the solution to ensure it resolves the problem reliably. We’re aiming to release the fix shortly and will share another update as soon as it becomes available. Thank you for your continued patience — we really appreciate it!

  23. monitoring Jun 05, 2025, 08:58 AM UTC

    ISSUE UPDATE: The Microsoft issue where Users could not connect or reconnect their Microsoft 365 calendar is now resolved. However, users who have connected their Microsoft 365 calendar with OnceHub may experience issues with Microsoft Teams not functioning correctly due to a known issue on Microsoft's end. Our development team is actively working on a workaround. We'll provide further updates as they become available.

  24. monitoring Jun 05, 2025, 06:01 PM UTC

    ISSUE UPDATE: Users who use our Microsoft Teams integration may experience an issue where their Teams license is not recognized due to an error on Microsoft’s side. Our development team is actively working on a workaround for this issue. We will provide further updates as they become available.

  25. monitoring Jun 05, 2025, 11:42 PM UTC

    ISSUE UPDATE: We're continuing to work on a workaround for the issue where Microsoft Teams licenses are not being recognized due to an error on Microsoft’s end. Our development team is actively testing a solution to ensure stability before release. We appreciate your patience and will provide further updates as they become available.

  26. monitoring Jun 06, 2025, 11:15 AM UTC

    ISSUE UPDATE: We’re actively working on a workaround for the issue where Microsoft Teams licenses aren’t being recognized, caused by an error on Microsoft’s side. Our development team is currently testing a potential solution to ensure it’s stable before rollout. We appreciate your continued patience and will share more updates as they become available.

  27. monitoring Jun 06, 2025, 07:03 PM UTC

    ISSUE UPDATE: We are still experiencing an issue recognizing Microsoft Teams licenses in some cases due to an error on Microsoft's side. Our development team is still testing a potential fix to ensure its stability before deployment. We appreciate your ongoing patience and will provide further updates as soon as they become available.

  28. monitoring Jun 07, 2025, 02:02 AM UTC

    ISSUE UPDATE: We’re continuing to experience an issue where Microsoft Teams licenses may not be recognized due to an error on Microsoft’s side. Our development team is actively working on a stable workaround and we'll share further updates as they become available.

  29. monitoring Jun 07, 2025, 09:06 AM UTC

    ISSUE UPDATE: The issue where Microsoft Teams licenses may not be recognized due to an error on Microsoft’s side is ongoing. Our development team is actively testing a potential workaround and we'll provide further updates as they become available.

  30. monitoring Jun 07, 2025, 11:43 PM UTC

    ISSUE UPDATE: We're continuing to address the Microsoft Teams license recognition issue caused by an error on Microsoft’s side. Our development team is actively working on a stable workaround and we’ll share further updates as they become available.

  31. monitoring Jun 08, 2025, 08:00 AM UTC

    ISSUE UPDATE: We're still working on a workaround for the Microsoft Teams license issue caused by an error on Microsoft’s side. Our team is actively testing a solution to ensure stability before release. We'll share further updates as they become available.

  32. monitoring Jun 08, 2025, 03:16 PM UTC

    ISSUE UPDATE: We are still experiencing an issue recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is continuing to test a fix to ensure its stability before deployment. We will provide further updates as they are available.

  33. monitoring Jun 08, 2025, 10:07 PM UTC

    ISSUE UPDATE: We're still experiencing an issue where Microsoft Teams licenses may not be recognized due to a Microsoft-side error. Our development team is actively testing a possible solution. We will continue to provide further updates as they are available.

  34. monitoring Jun 09, 2025, 07:01 AM UTC

    ISSUE UPDATE: We're still experiencing an issue where Microsoft Teams licenses may not be recognized due to a Microsoft-side error. Our development team is actively testing a possible solution. We will continue to provide further updates as they are available.

  35. monitoring Jun 09, 2025, 02:55 PM UTC

    ISSUE UPDATE: We are still experiencing an issue recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is continuing to work on a possible solution. We'll provide further updates as they are available.

  36. monitoring Jun 10, 2025, 03:03 PM UTC

    ISSUE UPDATE: We're still experiencing an issue recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is continuing to work on a possible solution. We will share further updates as they are available.

  37. monitoring Jun 11, 2025, 03:02 PM UTC

    ISSUE UPDATE: We are continuing to experience an issue with recognizing Microsoft Teams licenses due to an error on Microsoft's side. Our development team is still working on a possible solution. We will share further updates as they are available.

  38. monitoring Jun 12, 2025, 02:59 PM UTC

    ISSUE UPDATE: We are still encountering an issue with detecting Microsoft Teams licenses, due to an error on Microsoft's end. Our development team is actively working on a potential solution, and we will provide further updates as they become available.

  39. resolved Jun 16, 2025, 06:16 PM UTC

    ISSUE RESOLVED: The multi-provider outage affecting Google, Zapier, and other services has been fully resolved. We have monitored the situation and confirmed that there has been no further impact of the outage after it was resolved. If you continue to experience any issues, please contact our support team at [email protected].