OnceHub incident
We have detected an issue where users may intermittently see a “Page not found” error when accessing Booking Hub links
OnceHub experienced a minor incident on May 13, 2025 affecting Booking Pages (ScheduleOnce), lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2025, 06:16 PM UTC
INCIDENT DETECTED: We have detected an issue where users may intermittently see a “Page not found” error when accessing Booking Hub links. Refreshing the page may allow it to load correctly. Our development team is investigating the root cause and working on a fix. We are monitoring the situation closely and will provide updates here as soon as we have more information.
- monitoring May 13, 2025, 07:30 PM UTC
INCIDENT UPDATE: We are still working on a fix for the intermittent “Page not found” error when accessing Booking Hub links with the relevant service provider. Through our investigation, we discovered that this issue also impacts Booking Calendars. In the meantime, we recommend working around this issue by replacing "https://oncehub.com/" with "https://page.oncehub.com/" for any Booking Hub or Booking Calendar links.
- resolved May 13, 2025, 10:06 PM UTC
ISSUE RESOLVED : The intermittent “Page not found” error affecting Booking Hub and Booking Calendars links has been resolved by our relevant service provider. All links are now working as expected. If you experience any further issues, please reach out to us at [email protected].