Users who use our legacy Salesforce integration for Booking Pages may experience issues when scheduling meetings

Update timeline

1. investigating Apr 04, 2025, 06:31 PM UTC

   ISSUE DETECTED: Users who use our legacy Salesforce integration for Booking Pages may experience issues when scheduling meetings. To resolve this, Users will need to map the OnceHub 'Duration' field to the Salesforce 'Duration in Minutes' field on the Salesforce Event object and map the OnceHub 'Starting Date and Time in Owner's Time Zone' field to the Salesforce 'ActivityDateTime' field on the Salesforce Event object. Please reach out to us at [email protected] if you need assistance with these steps. For more information, please refer to this article: https://help.oncehub.com/help/mapping-scheduleonce-fields-to-non-mandatory-salesforce-fields We are investigating to determine if any changes in OnceHub caused this issue. We will continue to provide updates as they become available.

2. monitoring Apr 04, 2025, 07:35 PM UTC

   ISSUE UPDATE: Our developers have identified the root cause of the issue with our legacy Salesforce integration for Booking Pages and are working on a fix. Please do not make any of the previously suggested changes to the Salesforce mapping. We will post an update as soon as this fix is implemented.

3. resolved Apr 04, 2025, 08:59 PM UTC

   ISSUE RESOLVED: Our development team has fixed the issue with the legacy Salesforce integration for Booking Pages. Please remove any fields which were manually added as part of the previous workaround. Incase of any queries, please reach out to us at [email protected]