OnceHub incident

We’re aware that some users are unable to establish new connections to the OnceHub Infusionsoft integration or that existing Users of this i

Minor Resolved View vendor source →

OnceHub experienced a minor incident on February 15, 2025 affecting Third Party Integrations, lasting 22h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2025, 07:26 AM UTC
Resolved
Feb 16, 2025, 06:01 AM UTC
Duration
22h 35m
Detected by Pingoru
Feb 15, 2025, 07:26 AM UTC

Affected components

Third Party Integrations

Update timeline

  1. investigating Feb 15, 2025, 07:26 AM UTC

    ISSUE DETECTED: We’re aware that some users are unable to establish new connections to the OnceHub Infusionsoft integration or that existing Users of this integration are unable to accept bookings. Our team is actively investigating this and we’ll provide updates as soon as we have more information. We appreciate your patience and understanding.

  2. monitoring Feb 15, 2025, 07:48 AM UTC

    ISSUE UPDATE: We are investigating an issue preventing some users from connecting to Infusionsoft in OnceHub, which may also affect bookings through Infusionsoft-connected Booking pages. As a workaround, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We'll post further updates as they become available.

  3. monitoring Feb 15, 2025, 02:54 PM UTC

    ISSUE UPDATE: We are working with Keap to determine the root cause of the Infusionsoft integration connection issue. As a workaround for Users previously connected, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We'll post further updates as they become available.

  4. monitoring Feb 16, 2025, 03:00 AM UTC

    ISSUE UPDATE: We have raised a support ticket with Infusionsoft (Keap) and are actively working with their team to resolve the connection issue affecting OnceHub users. As a workaround, we recommend disconnecting Infusionsoft in OnceHub to allow bookings. We’ll share further updates as they become available.

  5. resolved Feb 16, 2025, 06:01 AM UTC

    ISSUE RESOLVED: The Infusionsoft (Keap) connection issue in OnceHub has been fixed. Affected users in an error state have been reconnected from the backend and bookings should now work as expected. If you still any face issues, please contact us at [email protected].