OnceHub incident

We've found an issue preventing some Users from performing any actions in their accounts after logging in via mobile

Minor Resolved View vendor source →

OnceHub experienced a minor incident on February 8, 2025 affecting User Application, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2025, 11:03 AM UTC
Resolved
Feb 08, 2025, 03:20 PM UTC
Duration
4h 17m
Detected by Pingoru
Feb 08, 2025, 11:03 AM UTC

Affected components

User Application

Update timeline

  1. investigating Feb 08, 2025, 11:03 AM UTC

    ISSUE DETECTED: We've found an issue preventing some Users from performing any actions in their accounts after logging in via mobile. As a temporary workaround, impacted Users can access OnceHub on desktop. Our team is actively working to resolve this and we will share updates as soon as more information becomes available. Thank you for your patience.

  2. monitoring Feb 08, 2025, 12:19 PM UTC

    ISSUE UPDATE: We're continuing to investigate the issue preventing some Users from performing actions in their accounts after logging in via mobile. A fix is in progress. In the meantime, affected Users can access their accounts on desktop as a workaround. Updates to follow.

  3. resolved Feb 08, 2025, 03:20 PM UTC

    ISSUE RESOLVED: The issue preventing some Users from performing actions in their OnceHub accounts after logging in via mobile has now been resolved. If you continue to experience any issues, please contact us at [email protected] for further assistance.