OnceHub incident

We have identified an issue preventing the Chatbots and Routing Form from loading beyond the initial interaction

Major Resolved View vendor source →

OnceHub experienced a major incident on February 2, 2025 affecting Chatbots, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2025, 11:42 PM UTC
Resolved
Feb 02, 2025, 11:54 PM UTC
Duration
12m
Detected by Pingoru
Feb 02, 2025, 11:42 PM UTC

Affected components

Chatbots

Update timeline

  1. investigating Feb 02, 2025, 11:42 PM UTC

    INCIDENT DETECTED: We have identified an issue preventing the Chatbots and Routing Form from loading beyond the initial interaction. Our team is actively working to resolve this, and we will provide updates as soon as more information becomes available. Thank you for your patience.

  2. resolved Feb 02, 2025, 11:54 PM UTC

    ISSUE RESOLVED: The issue preventing Chatbots and the Routing Form from loading beyond the initial interaction has been resolved. Full functionality has been restored. Thank you for your patience.