OnceHub incident

We’ve received reports of users encountering a 404 error when trying to access the 'User Notifications' section in their User profile

Minor Resolved View vendor source →

OnceHub experienced a minor incident on January 28, 2025 affecting User Application, lasting 12h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 06:59 PM UTC
Resolved
Jan 29, 2025, 07:55 AM UTC
Duration
12h 55m
Detected by Pingoru
Jan 28, 2025, 06:59 PM UTC

Affected components

User Application

Update timeline

  1. investigating Jan 28, 2025, 06:59 PM UTC

    ISSUE DETECTED: We’ve received reports of users encountering a 404 error when trying to access the 'User Notifications' section in their User profile. If you see this error, this section is not relevant to your account and all User notifications settings for your account are set on your Booking pages. We are currently working on a fix for this issue. For any questions about this issue, please reach out to us at [email protected]

  2. monitoring Jan 28, 2025, 11:41 PM UTC

    ISSUE UPDATE: We're continuing to investigate the issue causing a 404 error when accessing the 'User Notifications' section in User profiles. Please note that this section is not relevant to your account, as all User notification settings are managed on your individual Booking pages. Our team is actively working on a resolution, and we will post updates as soon as they are available. For any questions, feel free to contact us at [email protected]

  3. monitoring Jan 29, 2025, 05:46 AM UTC

    ISSUE UPDATE: We are continuing to investigate the 404 error affecting access to the 'User Notifications' section in User profiles. This section is not applicable to your account, as all User notification settings are managed on your Booking pages. Our team is working on a fix, and we will share updates as soon as they are available. If you have any questions, please reach out to us at [email protected]

  4. resolved Jan 29, 2025, 07:55 AM UTC

    ISSUE RESOLVED: The issue causing the 404 error when accessing the "User Notifications" section in User profiles has now been resolved. If you continue to face any issues, please contact us at [email protected] for further assistance.